Frequently Asked Questions
Everything you need to know about your Urban Body Jewelry order.
How long will it take for my order to arrive?
Standard shipping within the USA typically takes 3-5 business days. International shipping times vary by location but generally range from 7-21 business days.
What is your return policy for body jewelry?
For health and safety reasons, we can only accept returns on jewelry that is still in its original, heat-sealed tamper-proof packaging. If the seal is broken, the item is non-returnable.
How do I know what size or gauge I need?
We provide a comprehensive sizing chart on our website. We highly recommend measuring your current jewelry or consulting a professional piercer before purchasing to ensure a perfect fit.
What materials are your products made from?
We carry a wide variety of high-quality materials including 316L Surgical Stainless Steel, G23 Titanium, 14k Gold, Organic Wood, Stone, and Glass.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific destination.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. Please contact our support team immediately if you need to make changes; however, once an order has reached the shipping floor, it cannot be modified.